> seeing how delicately the mortuary handled the event

I sure wish I'd had this experience with the funeral home I picked out when my dad died. I called them to arrange to pick up his body, and the answering service was AI and obviously so. I gave them his name and the voice read it back to me to confirm it as "Robert common name R-O-B-E-R-T, Smith common name S-M-I-T-H". Then the owner ghosted me for more than a week and only delivered the urn with the ashes in the night before the internment at 8:00, left it outside and split before I could talk to him. 8 grand well spent.