So you do your best to smooth things over when the phone calls come in, a few an hour, apologizing for the inconvenience and promising to look into it. Your coworker is leaning against the safety rail and they're not looking at you, they're looking at the end of the line, the yawning maw that takes the sealed boxes and sends them wherever they go, and they say: it's not broken. It's never been broken. That's not why. You ask them what they mean. They say: someone built this place. Not the company. Before the company. A long time ago, somebody needed to send things to somebody else and couldn't carry them, so they built a system, and the system worked, and the system kept working, and the system is still working, and that's the whole problem, they built it to carry things and it carries things and it has never once carried what they actually built it to carry. The conveyor hums. A box passes between you. They say: you want to know who built it?