@etsyy @joepie91 @jk @kolya Maintainers do everything in public and their reputation and self-worth is tied up with their project. When they get sometimes very entitled users complaining and demanding work for free, it requires careful handling not to get dragged into more than they can cope with. Which is why it's not uncommon for projects to die from burned out maintainers who also concluded they do not have to do work just because someone wants it.