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This is how some shithead would behave because he thinks he’s right and can’t even invest 1 brain cell to imagine that some overworked and underpaid dumbass is missing just this in their life, one the reasons i got out of the food and beverage because here’s my take on “the customer is always right” after 10 years of working in F&B “the customer can go fuck themselves”, it’s an ungrateful and underappreciated job branch that most stop working in because they start to hate humans
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Sam Walton, founder of Walmart, was the guy that coined the phrase, “the customer is always right.” The thing is, he doesn’t mean on the micro level. It was to combat the idea that consumers were ignorant of what they wanted to buy and needed the corperate executive to tell them. Walton accurately surmised that if you didn’t sell the product customers wanted, regardless of your opinions, they’d just buy it from your competitors. Unfortunately, every entitled dickbag hears the phrase and thinks it means them specifically.
An example of the original intention is when an executive decides we need AI in a product and that leads to a drop in purchases. The right thing would be to recognize the market does not want AI in that product and roll back the change.
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