Public-interest researcher https:// crackedlabs.org | Tech and society. Tracking, surveillance, consumer data, platform power, algorithmic decisions, datafication of work. https:// wolfie.crackedlabs.org/en
Public-interest researcher https:// crackedlabs.org | Tech and society. Tracking, surveillance, consumer data, platform power, algorithmic decisions, datafication of work. https:// wolfie.crackedlabs.org/en
"Burger King is launching an AI chatbot that will live in the headsets used by employees [and will] evaluate their interactions with customers for 'friendliness,' ... recogniz[ing] certain words and phrases, such as 'welcome to Burger King,' 'please,' and 'thank you.' ... the company is 'iterating' on capturing the tone of conversations as well"
Horrible. At least the latter is probably illegal under the EU's AI act.
https://www.theverge.com/ai-artificial-intelligence/884911/burger-king-ai-assistant-patty